Lowes Return Policy
Vendor Website:
Vendor Return Policy:
Key Takeaways from Our Review:
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Returns and exchanges are accepted at any store in the US (no matter where you purchased)
- Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date
- The Lowes plant return policy is that you can return any tree, shrub, or perennial within one year of the original purchase date with the original receipt. All other plants are returnable within 90 days of original purchase.
- They do have some return policy exceptions
- Lowes appliance return policy: For major appliances, the return must be initiated with Lowes within 48 hours of delivery or pickup, or 30 days if unopened and in original packaging or if part of LCA, LAC, LBA, LBR, LTO, or Preload programs
- There is a 30-day return policy for the following items IF returned in “like new” condition: TVs and electronics, outdoor power equipment, water heaters, air conditioners, liquid paint, and highway trailers
- Items purchased for holidays must be returned before or on the holiday – items purchased after the holiday are considered final sales and there are no exceptions
- The following items are always non-refundable: labor and installation charges, delivery or shipping charges, in-store credits, refund cards and merchandise cards, any and all gift cards, safety masks or facial coverings
- Hazardous materials or items that contain lithium batteries can’t be returned via mail, they must be returned to a store
- If you receive an order that is damaged or missing items, you have three (3) days to contact Lowes Customer Care about it at at (800) 445-6937
- For all other customer service, call Lowes Customer Care at (888) 77-LOWES (56937)
