Key Takeaways from Our StockX Return Policy Review:
StockX is an anonymous live market of buyers and sellers, and therefore does not offer returns or exchanges, even if your item is the wrong size
There is an exception if you live in the EU – you are legally allowed a right of withdrawal. In the case of purchases on StockX this right of withdrawal lasts 14 days.
If you receive a wrong item, damaged item, or item that is the wrong size, you need to reach out to StockX support within 3 days of receiving it and you will be asked for:
Your order number
Photo(s) of the issue you’re referring to
A picture of the shipping box in full
A photo of the StockX verification tag or sticker still attached to your item
A clear photo of the QR code on the tag or sticker
To ensure a perfect product that’s been inspected for variations, you can become a verified buyer
For more information about purchasing on StockX, you can review their Buying Guide
