American Eagle Return Policy
Vendor Website:
American Eagle
Vendor Return Policy:
American Eagle Return Policy
Key Takeaways from Our American Eagle Return Policy Review:
- American Eagle does not have a time limit on returns and exchanges
- You need to have proof of purchase (original receipt, order confirmation and/or detail page, order email) in order to receive a refund
- The refund will be applied to the original payment method
- If you don’t have proof of purchase, they will let you make an exchange or they will give you store credit for the current price of the product
- Return exceptions:
- If you buy a swimsuit and remove the hygienic liner, they won’t accept the return
- If you buy a bikini bottom and remove the hygienic liner, they won’t accept the return
- For in-store returns or exchanges, bring your product to any American Eagle, Aerie, or Tailgate store in the US
- They currently do not accept returns by mail unless you ordered through the AE online app
- If possible, use the original packaging to send the product(s) back
- Instead of standard mail exchange, first purchase the new product and separately mail the return product to them
- You can start a return here
- Need to talk to a human?
- Call American Eagle customer service at (888) 232-4535
- Send them an email
- Start a live chat (go to this page and click the LIVE CHAT link)
- Old school? Send them some snail mail:
AEO Customer Service
77 Hot Metal Street
Pittsburgh, PA 15203
