American Eagle Return Policy

Vendor Website:

American Eagle

Vendor Return Policy:

American Eagle Return Policy

Key Takeaways from Our American Eagle Return Policy Review:

• American Eagle does not have a time limit on returns and exchanges
• You need to have proof of purchase (original receipt, order confirmation and/or detail page, order email) in order to receive a refund
• The refund will be applied to the original payment method
• If you don’t have proof of purchase, they will let you make an exchange or they will give you store credit for the current price of the product
• Return exceptions:
  • If you buy a swimsuit and remove the hygienic liner, they won’t accept the return
  • If you buy a bikini bottom and remove the hygienic liner, they won’t accept the return
• For in-store returns or exchanges, bring your product to any American Eagle, Aerie, or Tailgate store in the US
  • You can find an American Eagle, Aerie, or Tailgate store with this store finder
• They currently do not accept returns by mail unless you ordered through the AE online app
  • If possible, use the original packaging to send the product(s) back
  • Instead of standard mail exchange, first purchase the new product and separately mail the return product to them
• You can start a return here
• Need to talk to a human?
  • Call American Eagle customer service at (888) 232-4535
  • Send them an email
  • Start a live chat (go to this page and click the LIVE CHAT link)
  • Old school? Send them some snail mail:
    AEO Customer Service
    77 Hot Metal Street
    Pittsburgh, PA 15203