Best Buy Return Policy
Vendor Website:
Vendor Return Policy:
Key Takeaways from Our Review:
- Most products can be returned for refund or exchanged within 15 days of the original purchase; this time is extended to 60 days for Best Buy Totaltech members
- Activatable devices can be returned for refund or exchanged within 14 days of the original purchase for anyone, including Best Buy Totaltech members
- Activatable devices with the exception of prepaid phones will incur a $45 restocking fee
- You can return both store purchases and online purchases to a Best Buy store with a receipt, packing slip, ID, and card you used to make the purchase
- To return an item by mail, if you preprint a shipping label on the Best Buy website (must log into your account), you will receive return shipping at no charge
- Items must be returned in like-new condition, which Best Buy defines as “Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return“
- In most cases, Best Buy will reimburse you for returned items in the same way you paid for them. Exchanges for the same item are available if this is preferred
- Best Buy will process your mail return within 7–10 business days. It can still take 1–10 additional days for the refund to appear in your account based on how fast your bank processes
- You can find additional information and exceptions on this page
- For additional help, you can call Best Buy Customer Service at 1-888-BEST BUY (1-888-237-8289)
