Costco Return Policy
Vendor Website:
Vendor Return Policy:
Key Takeaways from Our Review:
- Costco has one of the most flexible, easy, agreeable return policies available
- If you are dissatisfied with your membership for any reason, they will issue a full refund, no questions asked
- They guarantee your satisfaction with merchandise and will offer a full refund with no specific time limit that we could find
- Exception: Electronics, major appliances, and drones are returnable within 90 days of purchase
- Exception: Return policy on mobile phones varies by carrier based on their policies
- Exception: Diamonds over 1 carat require original paperwork and must be returned within 48 hours of purchase
- Exception: Costco does not accept returns on cigarettes or alcohol except where required by law
- Exception: Custom products cannot be returned and will not be refunded except in cases of warranty coverage
- Items purchased at a Costco warehouse must be returned at a Costco warehouse
- The Costco mattress return policy is very similar to most other Costco products – you can return a mattress to any of 800+ warehouse locations
- Items purchased online can be returned to a Costco warehouse or you can start a return via Costco.com
- Costco does not allow self service returns on the following items:
- Special order kiosk items such as countertops, custom flooring, garage doors, home organization, closets, generators, HVAC systems, water treatment, solar, gutters, and water heaters
- Optical items
- Tires
- Tickets & digital goods
- iTunes & Google Play
- Jewelry items
- Perishable items
- All Apple products
- More questions about the Costco return policy? They offer a return/exchange FAQ here
- Need to talk to a human about your online order? Call 1-800-955-2292
- Need to talk to a human about your membership or a warehouse order? Call 1-800-774-2678
- Need to talk to a human about your Business Center order? Call 1-800-788-9968
- Need to talk to a human about your home improvement order? Call 1-844-765-0251
- Need to get some technical support? Call 1-866-861-0450
- Find a Costco warehouse near you
- Start a return for your Costco.com online order
