Free People Return Policy

Vendor Website:

Free People

Vendor Return Policy:

Free People Returns

Key Takeaways from Our Review:

• Free People will accept unworn, unwashed, or defective merchandise for return or exchange
• A return fee will be deducted from your refund amount ($5.95 when checked on August 24, 2022)
• If return is made within 30 days of the original purchase, refund will be issued to the original form of payment
• If return is made after 30 days, refund will be in the form of a Free People gift card
• Beauty and wellness products must be returned unopened and unused, or will not be accepted
  • Return via mail is accepted
  • Returns only accepted at stores that sell beauty and wellness products
• Swimwear and intimates must be returned unworn, without stains, and with original tags attached
• Vintage Loves and Vintage Revival items cannot be returned
• Furniture and oversized items can be returned within 30 days of original purchase; however, customers are responsible for any return or shipping costs
• You can start a return here
• You can find the nearest Free People store here (if you need to return beauty and wellness products, be sure to click the checkbox for “Beauty Available in Store”
• For international returns, use any trackable shipping method (no C.O.D. accepted) and send your unworn and unwashed or defective order to:
  Free People Direct
  766 Brackbill Rd
  Gap, PA 17527
  Attn: Returns Department
• Still need assistance? Contact customer support via chat or text, or via phone at (800) 309-1500.
• If you just have a quick question about an item or order, they will also answer you on social media:
  • Facebook – Like the @FreePeople page and send them a DM
  • Twitter – Follow @FreePeople and send them a DM
  • Include your name, order number, and email for a faster response