Walmart Return Policy

Vendor Website:

Walmart

Vendor Return Policy:

Key Takeaways from Our Review:

You can start the return process on the website or in the Walmart app
To bring the items to return back to a store, first generate a barcode on the website or in the app
- Start your Walmart in-store return here
- Start your Walmart return by mail here
To return items by mail, on the website or in the app, choose “Return by mail” and print your return label
If you’re not sure where to begin, this page walks you through a selection process
Items that must be returned within 14 days for refund or exchange: unopened prepaid wireless phones, unopened postpaid wireless phones, opened and/or unlocked wireless phones
Items that must be returned within 30 days for refund or exchange: most electronics, PC components, unopened drones
Items that must be returned within 60 days for refund or exchange: prescription glasses, prescription contacts, hearing aids
Items that must be returned within 90 days for refund or exchange: tires, auto batteries, personalized photo products, home and garden equipment, funeral products, major appliances, toilets and urinals
Items that must be returned within 365 days for refund or exchange: All perennials, trees, and shrubs
The following items are exchange only (no refunds):
- Open, used drones within 30 days
- Unlocked opened wireless phones within 14 days
- Airbeds, air mattresses within 90 days* (product exchange available if item is opened/used)
- Opened/used durable medical equipment within 90 days* (e.g., crutches, walkers, slings, mobility scooters, pulse oximeters)
You can chat Walmart Customer Service by clicking the blue Contact Us buton at the bottom of this page (the chatbot will ask you questions and if you can’t find an answer you’ll be connected to an agent)